Status and Reliability
Buzzio aims to keep messaging, calls, and feeds available for everyday use. This page explains reliability, what to try during a glitch, and how larger incidents are communicated.
Get started
- If something fails, try the quick checks below.
- Check this Status page (or announcements on buzzio.dev) for known incidents.
- If the issue is only on your account or device, see FAQ or Contact and support.
What status covers
| Area | Examples |
|---|---|
| Messaging | Sending / receiving 1-to-1 or group messages |
| Calls | Voice / video connect and media quality |
| Shared surfaces | Communities, broadcast feeds, Stories, Whisper |
| Sign-in | Creating or restoring an account |
| Push | Notification delivery delays |
| Web Whisper Questions | Opening ask links and sending answers |
Small, single-user issues (wrong mute setting, outdated app) are usually not site-wide incidents.
Quick checks before assuming an outage
- Update Buzzio to the latest version.
- Confirm internet connectivity (try Wi-Fi and mobile data).
- Force-close and reopen the app.
- Check phone notification permission and in-app mute settings.
- Try another surface (for example Chat vs Channels) to see if only one feature is affected.
- If sign-in fails, confirm you are using Buzzio ID + 12-word phrase (not a phone OTP).
When we post an incident
For wider problems we aim to publish a short note with:
- What is affected
- When it started (approx.)
- What we know / what we are doing
- When it was resolved
Treat this page and buzzio.dev announcements as the source of truth. Use email for account-specific failures.
Reliability principles
- Sealed private chat is designed as a relay, not a permanent cloud inbox — brief delivery delays can happen while devices are offline.
- Shared surfaces (communities, broadcast, Questions) depend on online service availability by nature.
- Optional features (cloud backup, contact sync, GIF search, wallet price lookups) may depend on partners; a partner blip does not always mean Buzzio chat is down.
- We do not trade reliability work for selling your message data — outages are ops problems, not monetization events.
Tips and limits
- Offline devices cannot receive live messages until they reconnect; sealed relays also purge undelivered traffic on a short schedule (about 3 days for private 1-to-1 leftovers).
- Call quality depends heavily on both networks; try switching Wi-Fi / mobile if audio stutters.
- Report recurring crashes with Report a Bug and your device model / OS version — or use Help & Feedback.
- For abuse or privacy rights, use Contact and support — those are not status incidents.